Privacy Policy

1. About This Policy

This privacy policy explains how Joule Pacific collects, uses, and protects personal information obtained through this website. Joule Pacific is the trading name of the professional practice of Jens Meissner, based in Melbourne, Australia.

2. Information We Collect

We may collect the following information when you interact with this website:

• Contact form submissions — your name, organisation, email address, and message content when you submit our contact form.
• Booking information — information you provide when scheduling a call through our booking system (Microsoft 365 Bookings).
• Website analytics — anonymised usage data collected through Google Tag Manager, including pages visited, referral source, and general geographic region. No personally identifiable information is collected through analytics.

3. How We Use Your Information

Personal information collected through this website is used solely to:

• Respond to your enquiry or message
• Schedule and manage meeting bookings
• Improve the content and functionality of this website

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Third-Party Services

This website uses the following third-party services:

• Cloudflare — website hosting, content delivery, and security.
• Google Tag Manager / Google Analytics — anonymised website usage analytics.
• Microsoft 365 Bookings — online scheduling and meeting booking.
• Resend — transactional email delivery for contact form submissions.

Each of these services has its own privacy policy governing how data is processed.

5. Cookies

This website may use cookies for analytics and functionality purposes. You can control cookie preferences through your browser settings. The website will function without cookies enabled.

6. Data Security

We take reasonable steps to protect personal information from misuse, interference, and loss. All data transmitted through this website is encrypted using HTTPS. Contact form data is transmitted securely and not stored in any public database.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to access, correct, or request deletion of any personal information we hold about you. To make a request, please contact us at the address below.

8. Contact

If you have any questions about this privacy policy or how your information is handled, please contact us at [email protected].